FAQs

Shipping

Value Station currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin & Jurong Island. If you wish for your order to be shipped to any other country, please write to us at enquiry@value-station.com.

We ship our orders through our in-house delivery team or J&T for Door-step Deliveries.

Shipping Rates

Enjoy free shipping on all orders above $100! For orders that are less than $100, the shipping fee will be determined by the system depending on the weight and/ or volume of the parcel. These rates are only applicable for orders in Singapore.

Shipping Duration & Delivery Policy

Delivery Policy: Value-Station will usually consolidate your items in one single order and ship them together. Occasionally, Value Station may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within seven days and a replacement will be shipped to you at no extra charges.

Delivery Arrangements:

For Door-step Deliveries, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.

• We will deliver your order to the door-step of your premise, to you or someone you have authorized to receive the order on your behalf.

• If you are unable to receive your order during our first delivery attempt, we or our appointed courier will let you know the delivery failed, and you may reschedule a date and time which is convenient for you.

• Should the second scheduled delivery attempt fail, the third scheduled delivery attempt will be chargeable to you based on our Standard Rates.

• In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 30 Days from the date of first attempted failed delivery. If there is no response within this month, your order will be cancelled without refunds.

Return Policy

We have a 7 day return policy upon receipt of order by the customer, subject to the following terms and conditions:

• Item must be in their original purchase condition (new and unused)
• Original packaging, unmarked and not defaced in any manner
• Item is not marked as “As-Is” or “Final Sale” (indicated on the product page)

Value Station reserves the right to reject any returns if item does not meet all of the above conditions.

However, if your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by filling in our Online Return Form.

Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a restocking fee at 18% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Restocking Fee (18% of Final Paid Price)

Return Process

1. All we need from you is to fill in our Online Return Form and wait for our customer service representative to get back to you within 1 – 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 7 – 10 working days for the refund to appear in your PayPal balance or through your PayNow account, whichever mode of payment you used for the purchase.

Please note:

• Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

Changing Your Order

If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, we will cancel the original item for you and you will have to place a separate order.

Unfortunately, you will not be able to exchange your item after we have shipped out the parcel. If you’d still like to exchange an item, you will need to return the item (see our return policy) and place a new order. Delivery fees will be incurred for orders less than $60.

Cancellation Policy

Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel, provided that we have not shipped out the items. Refund will be made to the same method of payment as the original payment. However, if the items have been shipped out, delivery costs will be non-refundable and there is a restocking fee at 18% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Restocking Fee (18% of Final Paid Price)

Bulk Order

If you need to purchase in bulk, please contact us at enquiry@value-station.com or fill up our online form Bulk Order Form to check on our bulk purchase discount! Please indicate your item(s) of interest, the quantity, and whether any customisation is required.

Terms and conditions apply.