You may return items to us within 7 days of the date you received the item.
For more information, please refer to our return policy.
Can I return my item?
We have a 7 days return policy upon receipt of order by the customer, subject to the following terms and conditions:
- Item must be in their original purchase condition (new and unused)
- The original packaging should be unmarked and not defaced in any manner
- Item is not marked as “As-Is” or “Final Sale” (indicated on the product page)
How much will I be refunded?
Please note that all delivery costs are non-refundable, and there is a restocking fee at 1% of the price you paid for the item.
What is the return process like?
- After you fill up our Online Return Form, our customer service representative will get back to you within 1 – 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
- After the item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 7 – 10 working days for the refund to appear in your PayPal balance or through your PayNow account, whichever mode of payment you used for the purchase.